AboutOur approach
Partner with usFor ownersSelling a recruitment businessHow would a buyer see your business?When it is harder than it should beFor advisers and brokers
PortfolioAll businessesThe Magnus Search storyThe HW3 storyThe Tessero storyThe SERT story
PeopleEveryoneNick GordonGary Elden OBEAlan ConnorPete HartAndy AgarScott ColemanRichard HarrisonPippa WilliamsonSteve ImberJoanna SoltauKimberley WarmanDaniel BookerRita SantosJade DevlinTerri Brand
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Our approach

The firm that backs people,not just balance sheets.

To become the defining partner for businesses navigating pressure in labour markets across the UK and Europe. We are building the most trusted workforce and facilities platform in the markets we serve: operator-led, people-first, built for the long run.

Our endline

BetterTogether.

The outcome we deliver and the method we use. In two words. On everything.

It sits behind the one question we ask before any major decision is signed off: does this make us better together?

The conviction behind everything we do

Culture. Communication.Capital.

Culture first, open communication, and capital deployed in service of both.

First

Culture

We protect what people built. Culture is the asset. If we destroy it in acquiring it, we have bought nothing worth having.

1:11

Culture

Nick Gordon, Founder and Chairman

Second

Communication

We share context openly with everyone. No corporate distance, no filtered information. Everyone always knows where they stand.

0:57

Communication

Andy Agar, Chief Marketing Officer

Third

Capital

We have capital to invest. We deploy it in service of the first two. Capital that does not improve culture or enable better communication is doing the wrong job.

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Capital

Alan Connor, Chief Investment Officer

Three pillars, every business

Earn It. Own It.Love It.

Every business in the group signs up to the same three pillars. They stay in English in every market.

Earn It.

Effort, honesty and self-command.

We earn our seat every single day, with ambition that refuses to drift and humility that refuses to break. We say the hard thing in the room, because silence is the most expensive habit we could ever develop.

  1. Ambition and humility
  2. Hire slow, fire fast
  3. Work hard, live well
  4. Discipline buys freedom
  5. Learning every day
  6. Addressing reality
  7. Master your craft
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Curiosity

Pete Hart, Chief Revenue Officer

Own It.

Responsibility, revenue and the long game.

We own every outcome with no excuses and no passengers, because sales is everyone's heartbeat, not just a department. We play the long game, because every decision we make compounds.

  1. Collective ownership
  2. Built for the long run
  3. Sales is the heartbeat
  4. High value, high touch
  5. Innovation and adaptability
  6. Chasing simplicity
  7. Leaders, not managers
0:56

The long game

Scott Coleman, Chief Financial Officer

Love It.

People, loyalty and culture.

We build a culture that won't appeal to everyone, and that is exactly the point. Business is personal, and that is a strength. Loyalty is our most valuable currency. It cannot be demanded, it must be earned, and at Meraki it always runs in both directions.

  1. Unique cultures
  2. The best attract the best
  3. Meaningful relationships
  4. Loyalty is our currency
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People, loyalty and culture

Andy Agar, Chief Marketing Officer

Our five values

The standard wehold ourselves to.

Five values for everyone in the group. Each one is also a commitment the board makes first.

01

Velocity

We move fast because waiting costs people.

Decisions at pace. No decision left in a queue. Slowness is a form of failure.

At the boardWe are fast. No hiding behind process.
02

Flexibility

Methods adapt. Principles don't.

Every situation is different. We hold principles tightly and methods loosely. We find a way.

At the boardWe are flexible. We find a way, every time.
03

Openness

We share. We tell the truth.

Context shared generously. Truth told plainly. The best idea wins regardless of whose mouth it came from.

At the boardWe are open. No one surprised by something we knew.
04

Safety

People do their best work without fear.

Psychological safety is a performance lever. Physical safety is a hard floor, not a variable.

At the boardWe keep people safe. No commercial pressure justifies compromising it.
05

As One

We move together. We succeed together.

No silos. Collective accountability. The board is measured by what the whole group achieves.

At the boardWe move as one. Measured by what the whole group achieves.
How it fits together

Both thingsare true.

Some of our principles pull against each other. That is deliberate. Here is how we hold both.

Protect the culture + Act fast on people

We protect the culture people built, not every role within it. Acting quickly when someone is not right is how the culture stays worth protecting.

Unique cultures + As one

Each business keeps its own culture and its own brand. What we share is the standard: the same values, the same commitments, and one group measured together.

Velocity + Hire slow

We are fast on decisions and deliberate on people. Hiring is the one call where we take our time, because it is the hardest to undo.

Safety + High standards

High standards and psychological safety work together. People hear plainly and early where they stand, and are treated with respect when it is not working, so they leave as ambassadors, not casualties.

The board standard

This startswith us.

Values documents fail when they describe the company in general and hold no one in particular accountable. The standard is set by how we behave when it is inconvenient.

  1. We are fast. Nothing waits for the next meeting that could be decided today.
  2. We are flexible. We change the plan before we change the principle.
  3. We are open. No one is surprised by something we knew.
  4. We keep people safe. Anyone can raise a concern without it costing them.
  5. We move as one. We report what the group achieved before what any one business did.
The decision filter“Does this make us better together?”
On every decision

The filter is asked out loud before any major decision is signed off.

Every quarter

The board reviews one example of each commitment kept and one missed.

In the room

Any board member can call a breach when it happens, and it is answered there.

Culture is not what you say you value.It is what you tolerate, what you celebrate, and what you do when no one is watching.

Thinking about what comes next?

Every conversation starts with Nick Gordon, our founder. It is confidential, it commits you to nothing, and the best ones happen while the business is still performing.